Owner FAQ — Disbursements, VAT & approvals

Q: Why are some lines VATable and others not?

A: Our own services (e.g. Changeover Service, Linen Admin 10%) are VATable.

Q: Third-party supplier costs (e.g. linen hire, trades) can be treated as disbursements where HMRC’s conditions are met — we pass on the exact supplier amount with no mark-up and no VAT from us.

Q: What is a disbursement?

A: A cost we pay as your agent on your behalf, where the supplier invoices you (care of Curated Spaces), the supply benefits you/your property, and we recover exactly what we paid. It is shown separately as “Disbursement – [Supplier], Inv #[…]”.

Q: Will I pay VAT twice?

A: No. You pay the VAT once on the supplier’s invoice (if the supplier is VAT-registered). We do not add VAT again to disbursements. Our Admin Fee (for arranging/coordination) is separate and VATable.

Q: How do I see the invoices?

A: Your secure owner folder link is always available and appears on your monthly statement email. All supporting invoices are filed there.

Q: What if a supplier invoices Curated Spaces instead of me?

A: If the invoice is addressed to us or we are the contracting party, HMRC rules mean it’s not a disbursement. We will recharge it and VAT will apply to our recharge.

Q: What is the new approval limit?

A: We may action minor maintenance up to £150 (ex VAT) without prior approval. Emergencies will be handled immediately. Non-urgent items over £150 will come to you via Breezeway for approval.

Q: Can I change my limit?

A: We may agree a higher limit for you at our discretion. The portfolio-wide minimum remains £150.

Q: Who do I contact?

A: Reply to your statement email or contact Daisy & Emily; for live approval requests, simply use the Approve/Request changes buttons in the email sent from Breezeway.