Frequently Asked Questions

1. What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. Early check-in or late check-out may be possible upon request, depending on availability.

2. Are pets allowed?

Yes, many of our properties are dog-friendly. Please check the property’s details or contact us to confirm pet policies before booking.

3. What’s included in the booking?

Our holiday homes come fully equipped with bed linens, towels, kitchen essentials, and complimentary toiletries. Detailed information is provided in the property listing.

4. How do I get to the property?

Directions and check-in instructions will be provided via text and email after your booking is confirmed.

5. Is parking available?

Most properties offer on-site or nearby parking. Please refer to the individual property details for specific parking information.

6. How do I make a booking?

You can easily book through our website. Simply select your preferred dates, enter guest information, and complete the payment securely online.

7. What is the cancellation policy?

Our standard cancellation policy allows for free cancellations up to 30 days before arrival. Please refer to the booking terms for specific cancellation details.

8. Do you offer long stays?

Yes, many of our properties are available for long-term stays. Contact us for more information and special rates for extended bookings.

9. Are cleaning fees included?

Yes, a cleaning fee is included in your booking price to ensure the property is thoroughly cleaned and prepared for your arrival.

10. What should we do if there’s an issue during our stay?

We have a dedicated team ready to assist you. If you encounter any issues, simply contact us through the details provided in your welcome guide, and we’ll respond promptly.

1. How do I list my property with Curated Spaces?

Listing your property is simple. Contact us through our website or phone, and we’ll guide you through the process, including an initial property inspection and setup.

2. What services do you offer for property owners?

We offer full-service management, including marketing, guest communications, housekeeping, maintenance, and compliance with all relevant regulations.

3. How much can I earn from my holiday let?

Earnings depend on location, property size, and booking rates. Use our What You Could Earn Calculator to get an estimate based on your property’s features.

4. How do you market my property?

We market across leading booking platforms, social media, and our website. Professional photography and detailed listings help attract quality bookings.

5. What are your fees for managing my property?

Our fees are competitive and transparent. We charge a percentage of each booking, covering property management, guest services, and marketing. Please contact us for detailed pricing information.

6. What if my property needs maintenance?

We have a trusted network of local contractors to handle any maintenance or repairs. We’ll notify you of any necessary work and manage it on your behalf.

7. How do you ensure my property complies with regulations?

We work with certified contractors and fire risk assessors to ensure your property meets **UK safety regulations**, including the latest fire regulations. We handle all compliance on your behalf.